Frequently Ask Questions
Where is Petandez Pet Store located?
We are proudly based in the United States, with our headquarters in Florida.
Do you ship nationwide?
Yes! We ship to all U.S. states, including Alaska and Hawaii
Do you offer international shipping?
Yes, we ship internationally! Shipping times may vary depending on the destination and the shipping method selected.
How long does shipping take?
Our processing time is typically 1-3 business days, and shipping within the U.S. takes 3-8 business days depending on your location. International shipping times vary but usually take 5-12 business days depending on customs and carrier availability.
What types of products do you sell?
We specialize in pet essentials, accessories, and supplies, including high-quality pet care products, innovative accessories, and everyday must-haves for dogs and cats.
How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email to monitor your package's progress.
What is your return policy?
We offer a hassle-free return policy within 30 days of receiving your order. Items must be unused and in original packaging to qualify for a return. Contact our support team for assistance.
Do you offer discounts or promotions?
Yes! We regularly offer special deals, promotions, and exclusive discounts. Sign up for our newsletter or follow us on social media to stay updated.
How can I contact customer support?
You can reach us via email or chat. Our team strives to respond within 24 hours. Visit our Contact Us page for more details.