Shipping Policy

Last Updated: March 13, 2025

Welcome to Petandez! We are committed to providing you with high-quality pet products and a smooth shopping experience. Please review our shipping policy carefully before making a purchase.

1. Order Processing

• Orders are processed within 1-10 business days (excluding weekends and holidays).
• Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Times & Delivery

• Shipping times vary depending on the destination and shipping method selected at checkout. Estimated delivery times are as follows:
  • Standard Shipping: [1-10] business days
  • Express Shipping (if available): [1-6] business days
• Delivery times are estimates and may be subject to delays due to factors beyond our control (e.g., customs, weather, carrier delays).

3. Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Free shipping may be available for orders in certain regions.

4. International Shipping

• We offer international shipping to select countries.
• Customers are responsible for any customs fees, import duties, or taxes imposed by their country. We are not liable for delays due to customs processing.

5. Incorrect Addresses & Undeliverable Packages

• Customers are responsible for providing an accurate and complete shipping address.
• If an order is returned due to an incorrect address, failed delivery attempts, or unclaimed packages, the customer may be responsible for additional shipping fees to resend the package.

6. Lost or Stolen Packages

• Once an order has been shipped and marked as "Delivered" by the carrier, Petandez is not responsible for lost or stolen packages.
• If your package is missing, please contact the shipping carrier directly or file a claim with them.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 1 day of delivery with photos of the issue. We will evaluate the situation and may offer a replacement or store credit.

8. Order Tracking

• Once your order has shipped, you will receive a tracking number via email. Please allow 24 hours for the tracking information to update.

9. Contact Us

If you have any questions regarding our shipping policy, please contact us at:
📧store@petandez.com